Bride left crying before wedding after claiming hotel was 'a horror'

A woman has described how a "horror" hotel experience reduced her mum to "crying at the side of the road" the night before her wedding. Megan Dobson, 21, from Leigh, had reserved rooms at the Crowne Plaza Liverpool John Lennon Airport in Speke for her family ahead of her mum Emma's big day.

However, what should have been a joyous family occasion swiftly descended into a "traumatic" nightmare upon their arrival at the accommodation, Megan claimed. The wedding party had arranged a two-night stay before the ceremony at Liverpool Cricket Club in Aigburth, yet Megan alleged they were greeted by widespread water damage, mould, peeling paint and exposed ceilings. Megan, currently 21 weeks pregnant, told the ECHO: "It was traumatic from start to finish. We walked in and the whole hotel smelled of damp and mould.

The floors were soaking wet everywhere and there were industrial drying fans throughout the corridors. "It was like something out of a horror film - it was disgusting." The 21 year old revealed she and her other half shelled out over £300 for their two-night booking, while her mum and partner Keith forked out nearly £600 for a double suite boasting a vintage aircraft view, reports the Liverpool Echo .

Yet Megan insisted the accommodation had been switched without any prior notification ahead of check-in. She explained: "When my mum got to reception, nobody explained the room had been changed. She was left to find out herself. "The substitute room was nothing like what she'd booked.

The paint was peeling from the ceiling, the roof was physically wet and there was visible water damage everywhere. Instead of the aircraft view they had a view of a brick wall and Cineworld." Megan alleged that the room lacked functioning air conditioning, heating or electrics, describing the stench inside the hotel as "unbearable". She fumed: "I'm pregnant, I'm in a room that stinks of mould and damp. I've got no electric in my room, and the bathroom was absolutely disgusting.

The state of the hotel for what we paid was just ridiculous. We'd have rather slept on the streets, it was so bad. "The staff told us it was a hotel-wide issue and that other guests were complaining too. "We were told the carpets were wet because they'd been cleaned, but there's no way cleaned carpets smell like that.

It smelled like somebody had died in there." Megan further alleged that the bath contained hairs and that the broken blinds meant they "couldn't even see out of the window." The group reportedly spent roughly two hours at the front desk fighting for refunds and alternative arrangements. Megan claims that she and her partner ultimately secured a refund, while her mother's was processed the following Monday (May 18). She recalled: "The guy on the desk... shrugged his shoulders and said, 'well, I can give you some points on the app.' All the points got you was a hire car, which we obviously didn't need because we were going to a wedding." Megan claimed that staff eventually offered her mother the originally booked room "as a gesture of goodwill", but by that point, the family were simply seeking a full refund. She explained: "We spoke to somebody else on the desk who said he would have to raise it with his general manager to decide whether we could have a refund or not because he couldn't authorise them.

"So he gave us our refunds, but not my mum. He said the general manager had gone on annual leave 10 minutes ago. That was a coincidence because he'd just dealt with us - you cant just deal with one and then ignore the rest. "My mum was absolutely fuming.

I've never seen her like it in my life. "She ended up sat at the side of the road crying because of the stress of battling for two hours with the staff for refunds. "They'd just spent over £7,000 on the wedding and nearly £600 on the hotel room. They couldn't afford to throw money away like that." Megan revealed that another relative stepped in to fund Emma and her son Josh's stay at a nearby Premier Inn, given that the bulk of the family's finances had already been committed to the wedding.

The entire episode cast a shadow over the wedding day itself, with Megan adding: "We were up until 2am steaming dresses, ironing shirts and trying to sort everything out after moving hotels. "The wedding was supposed to start at 4pm and my mum didn't get there until 4.15pm. I know that's not a lot in the grand scheme of things but on your wedding day it's a big deal. "We just would have appreciated some sort of warning." A spokesperson for Crowne Plaza Liverpool John Lennon Airport said: "We took steps at the time to support the guests impacted, including offering alternative room options and providing full refunds where appropriate." Get more Daily Record exclusives by signing up for free to Google’s preferred sources.

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